The hospital works as a referral hospital and patients are required to bring a referral slip from the referring physician. The referring physicians are requested to indicate the nature of patients' problem, including investigation done and treatment provided, the specialty at the Institute they wish to refer the patient to and the nature of help required from the Institute. The Institute hospital endeavours to work on an appointment system. Thus, the patients are expected to re-visit the Institute hospital only on appointed days, except in case of an emergency. For blood transfusion, the Institute relies entirely on its own blood bank and expects the patients' family and friends to provide replacement blood donors.

The Institute is a paid hospital and thus, patient have to bear the cost of all test and treatment. Facilities are available only on payment and there is no provision for free treatment or investigations. However patients belonging to the category of B.P.L. and Asadhya Rog (as per govt. order) are provided free indoor treatment. Patients and their relatives are advised to contact Patient Welfare Cell located in the New OPD (Block and floor) for this free treatment facility. Drugs, consumables and investigation facilities are provided round the clock at bedside for inpatient and for outpatient medicines are available on same price at OPD Pharmacy through the Institute’s “Hospital Revolving Fund” which is fully computerized and online.
The “Investigation Revolving Fund” provides uninterrupted self-sustaining investigational facilities to both indoor and outdoor patients at subsidized rates.

It is highly recommended in the interest of patient safety that those patients needing Intensive Care Unit (ICU) facility should not be shifted to the hospital without the prior permission of ICU in-charge (0522-2495485,2495487). It is more likely that ICU beds may not be available instantly.

Emergency facilities:-
The Institute caters to emergencies relating to the specialties existing at the Institute. Since the hospital does not have several specialties, it does not cater to general medical emergencies. Patients whose illness does not relate to the specialties at the Institute are provided the initial first aid and referred to other institutions. Patients (relatives) are requested to contact public Relation Officer/ Emergency Reception Station before shifting patient to EMERGERCY in the interest of patient safety. Beds in EMERGENCY WARD may NOT be available all time.

Phone: 0522-2494000, 2496000, 2668700, 2668800, 2668900, 2668004 - 2668008 PUBLIC RELATION COUNTER:0522-2494070, 2494071 EMRTC (Public Relation): 0522-2493101

Other facilities:-
The Institute campus has several facilities for patients and their attendants. These include:

1. OPD Pharmacy for drugs and medical consumables for registered patients ONLY.

2. PRA (Patients Relative’s Accommodation): This accommodation is available to relatives of patients admitted to the hospital, on payment basis.

3. Vishramalaya: This day-time facility is available for patients and relatives visiting the outpatient department, on a nominal payment (7AM to 7PM). The facility includes lockers, a place to relax, a restaurant, bathrooms, toilets, etc.

4. Cafeteria in hospital area for snacks and lunch

5. A branch of State Bank of India

6. Post-office with speed-post facilities.